We believe that the sales administration team is an integral part of the sales department but in looking at our own rivals we appear to be the only sales training company in Ireland offering a course for the sales support. The reason why we know that the sales support team is so important is for this very simple reason, a salesperson can have all the knowledge, technology, best offering but what they can't have is more time, they like everyone else has 24 hours each day and 7 days a week.
If a salesperson is spending time on administration (which has its place) but at the expense of converting sale’s, we do not believe that is a high pay-off activity for the salesperson.
Every business has its own reporting and administration systems but often they have been created from a financial or operations perspective. We help sales support people to recognise where duplication is, how spreadsheets and documents can be leveraged to give the best data.
We train salespeople to know how to communicate with both prospects and clients, the level of information they need.
Why your team needs sales training
Employees develop skill sets that allow them undertake a greater variety of work
Improved ability to implement and realise specific goals outlined in a company's business plan
Increased ability to respond effectively to change
Reduce Inefficient use of time and duplication of task. Staff turnover and absenteeism
Who should attend Sales Support and Administration
Duration 1 Days
Delivery Instructor-Led Workshop
Qualification Certificate in Professional Sales Support
Location Customers Premises or external room hire*
Participants 12 - 15 people
Professional Administration fundamentals
The function of a sales support
Understanding a salespersons role
Working with managers and business leaders
Understanding Clients needs
Building good customer relationships
Urgent Vs Important
Reporting System and Information flow
Customer Relationship Management (CRM)
Writing in different mediums
Microsoft Excel, Word and PowerPoint (Beginner, Intermediate or Advanced)