SALES SUPPORT

Learn how we can take your business and employees to the next level 

We believe that the sales administration team is an integral part of the sales department but in looking at our own rivals we appear to be the only sales training company in Ireland offering a course for the sales support. The reason why we know that the sales support team is so important is for this very simple reason, a salesperson can have all the knowledge, technology, best offering but what they can't have is more time, they like everyone else has 24 hours each day and 7 days a week.

If a salesperson is spending time on administration (which has its place) but at the expense of converting sale’s, we do not believe that is a high pay-off activity for the salesperson.

Every business has its own reporting and administration systems but often they have been created from a financial or operations perspective. We help sales support people to recognise where duplication is, how spreadsheets and documents can be leveraged to give the best data.

We train salespeople to know how to communicate with both prospects and clients, the level of information they need.

Why your team needs sales training

Employees develop skill sets that allow them undertake a greater variety of work

Improved ability to implement and realise specific goals outlined in a company's business plan

Increased ability to respond effectively to change

Reduce Inefficient use of time and duplication of task. Staff turnover and absenteeism

OVERVIEW

Who should attend Sales Support and Administration 

 

Duration 1 Days

Delivery Instructor-Led Workshop

Qualification Certificate in Professional Sales Support

Location Customers Premises or external room hire*

Participants 12 - 15 people

COURSE MODULES

Professional Administration fundamentals

The function of a sales support

Understanding a salespersons role

Working with managers and business leaders

 

Understanding Clients needs

Building good customer relationships

 

Time Management

Urgent Vs Important

Reporting System and Information flow

Wiki Library

Customer Relationship Management (CRM)

 

Communication Competence

Writing in different mediums

Telephone Skills

Note-taking

 

Office Politics

Business Ethics

Add-on

Microsoft Excel, Word and PowerPoint (Beginner, Intermediate or Advanced)

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Ready to move your Sales Support team to the next level

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